Refund policy

Refund Policy

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Returns
Due to the nature of our business, we currently do not offer any refund, returns, or exchanges for any of our products that we provide. Please check and read each listing carefully prior to purchasing. We are more than happy to answer any of your questions regarding any questions and concerns you may have on any one our products. Please fill out our contact form or email us at info@alicechanartist.com

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

Please do not send your purchase back to the manufacturer.

Exchanges
We do not offer any exchanges on any of our products on this shop.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

See more regarding our Shipping Policies here:

https://alicechanartist.com/pages/shipping-policy


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